Shipping FAQ

When will my order be shipped?

We ship within 1 to 3 business days of receiving your order. We will send you a confirmation message when your order is placed, and another confirmation once it is shipped. 

How long will it take to get my order? 

Free Shipping Option: Products will ship to the US & Canada within 5 to 15 business days from the processing date. Products will ship to Europe within 10 to 20 days from the processing date.

Express Shipping Option: Products will ship to the US & Canada within 3 to 5 business days from the processing date. If you chose Express Shipping and did not receive your items in time, please Contact Us so we can refund you the shipping costs. 

For information about product returns & refunds please visit our Return Policy page. Always feel free to Contact Us if you have questions.

Why is my tracking number not updating?

It is normal for tracking numbers to take couple days to update the status of the shipment. If you order says "Pre-Shipment" that means the order is already shipped and is en route to your location. Don't worry even if the tracking doesn't update, your shipment is still on its way and will update once it reaches its destination. If you have a question about an order, please Contact Us and make sure to include your order number in the message. 

How is my order shipped?

We use the United States Postal Service(USPS), DHL, EMS & UPS among other providers. To keep shipping rates down we compare costs between these carriers and ship the most efficient way. Also, When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.

Where is my order shipped from?

We have partnerships with the manufacturers of the products we sell, and source our products from their warehouses directly. Depending on the product you order, the package may ship from United States, China, or elsewhere in the world. If you have a question about a particular product please Contact Us

Where do you ship to?

We ship within the United States, Canada & Europe only for right now. We are hoping to expand to other countries in the future. Feel free to Contact Us for more information.